FAQs
FREQUENTLY ASKED QUESTIONS
The following questions are those asked most frequently by artists.
We hope these help you navigate some of your choices.
Q1. Do I have to frame my work if it is a canvas stretched over its own wood frame?
- No, as long as it has string, clips or mirror plates are attached and its ready to hang. Only put in a glass frame if you want it displayed that way.
Q.2 My work is a light drawing or print which can be hung loosely – how should I prepare?
- Attach clips, string, pins or some hanging/mounting method for us.
Q3. Is there a local framer nearby if need be.
- Yes Paisley Picture Framers & Gallery, 56 Causeyside Street, Paisley PA1 1YW 0141 889 1724
Q4 – Do I need to provide screws or picture hooks?
- No we will provide these.
Delivery / hand-in
Q5. Do I have to hand the work in personally?
- No you can arrange your own courier if you wish.
Q6. Who do you recommend?
- We recommend Paul Gilzean (Edinburgh) pggilzean@btinternet.com
- Or PACK & SEND who have branches UK nationwide
- Tel +44 (0) 141 739 5095
- Email glasgowcity@packsend.co.uk
- Web www.packsend.co.uk/glasgowcity
- Q7. My work is large or heavy – are there special access requirements?
- Yes we have a GOODS ENTRANCE on 9 Causeyside Street which is in front of a bus stop. Loading times are restricted and you must call us or advise of your arrival.
- We have a goods lifts from ground to first floor.
- There is level access from Causeyside Street but limited street parking. You cannot park outside of our entrance as it is a BUS STOP. The nearest parking is either opposite at Greggs on Causyeside St or in Dunn Square/Forbes Place. These are very busy spots.
- Our front entrance has a roller shutter and double doors at least 2.5m wide by 2.5m height.
Q8. How do I print my back Label?
- Log in to your submission via this artcall site.
- In the list of entries you will see a box of 4 symbols. Click on the wee printer like icon on the left of the wee star. That brings up your label and you can print it to A4 paper from there.
- Attach this 3 part document to your artwork. The top part back label stays on the work, the middle part is for numbering and the bottom is a claim receipt that we stamp and marked paid at the hand-in/check in procedure. Bring all 3 parts together to the hand-in. We can re-print labels on arrival if need be.
Q9. Can I change any of my details?
- Yes you can change or correct prices and titles but you must ask us to do this for you. We will do at the HAND IN when you arrive to check in your work but not after that.
Q10. When do I hand in my work?
- Between 22nd July - 2nd Aug, Tue-Sat from 10.30am-3.30pm. You must book a day to come as we must manage the queue. BOOK AT THIS LINK https://www.eventbrite.co.uk
Q11. Parking – where do I park?
- There is limited street parking around us as Causeyside Street is a busy bus and commuter route.
- There is a four disabled spaces at our front door in front of Greggs Café plus two disabled spaces in Dunn Sq. opposite.
- There may be other metered spaces in Dunn Square, St Mirren Brae (opp. Dunn Square), Orchard Street and New Street around the corner 150 yards.
- There is a multi-storey in New Street https://en.parkopedia.co.uk/parking/carpark/paisley_centre/pa1/paisley/?arriving=202307031530&leaving=202307031730
- Q12. I can’t find The Art Department – where are you?
- We are NOW located 9-11 Causeyside Street, Paisley PA1 1UW (opposite our former site at The Paisley Centre)
- Office Tel 0141 847 1122 - lines open Tue-Sat 10am-4pm (no evening or weekend calls - closed Sunday/Mondays)
Q13. I have special needs and might need assistance on arrival - can I get help?
- Yes we can assist if given plenty of notice and a request. We can’t leave the building or our posts if we are short staffed but we will do our best to assist at all times.
Q14. Packaging / Wrapping – do I provide this and what happens to it afterwards?
- Yes please provide your own wrapping and packing sufficient for your own purposes.
- If sending by courier wrap with great care for long journeys.
- We will retain wrapping for couriered work only. It should be labelled with your name and return address.
- All other wrapping materials should be taken away unless you wish to donate these to us. We can’t promise to keep, store, or return everyone’s packing materials.