FAQs
FREQUENTLY ASKED QUESTIONS
The following questions are those asked most frequently by artists.
We hope these help you navigate some of your choices.
Q1. Do I have to frame my work if it is a canvas stretched over its own wood frame?
- No, as long as it has string, clips or mirror plates are attached and its ready to hang. Only put in a glass frame if you want it displayed that way.
Q.2 My work is a light drawing or print which can be hung loosely – how should I prepare?
- Attach clips, string, pins or some hanging/mounting method for us.
Q3. Is there a local framer nearby if need be.
- Yes Paisley Picture Framers & Gallery, 56 Causeyside Street, Paisley PA1 1YW 0141 889 1724
Q4 – Do I need to provide screws or picture hooks?
- No we will provide these.
Delivery / hand-in
Q5. Do I have to hand the work in personally?
- No you can arrange your own courier if you wish.
Q6. Who do you recommend?
- We recommend Paul Gilzean (Edinburgh) pggilzean@btinternet.com
- Or PACK & SEND who have branches UK nationwide
- Tel +44 (0) 141 739 5095
- Email glasgowcity@packsend.co.uk
- Web www.packsend.co.uk/glasgowcity
- Q7. My work is large or heavy – are there special access requirements?
- Yes we have a GOODS ENTRANCE on 9 Causeyside Street which is in front of a bus stop. Loading times are restricted and you must call us or advise of your arrival.
- We have a goods lifts from ground to first floor.
- There is level access from Causeyside Street but limited street parking. You cannot park outside of our entrance as it is a BUS STOP. The nearest parking is either opposite at Greggs on Causyeside St or in Dunn Square/Forbes Place. These are very busy spots.
- Our front entrance has a roller shutter and double doors at least 2.5m wide by 2.5m height.
Q8. How do I print my back Label?
- Log in to your submission via this artcall site.
- In the list of entries you will see a box of 4 symbols. Click on the wee printer like icon on the left of the wee star. That brings up your label and you can print it to A4 paper from there.
- Attach this 3 part document to your artwork. The top part back label stays on the work, the middle part is for numbering and the bottom is a claim receipt that we stamp and marked paid at the hand-in/check in procedure. Bring all 3 parts together to the hand-in. We can re-print labels on arrival if need be.
Q9. Can I change any of my details?
- Yes you can change or correct prices and titles but you must ask us to do this for you. We can only do this up until end of the hand-in but not after that.
Q10. When do I hand in my work?
- Between 3-12th July 2025 from 10.30am-3.30pm. You must book a day to come as we must manage the queue. BOOKING LINK NOT YET ACTIVE
Q11. Parking – where do I park?
- There is limited street parking around us as Causeyside Street is a busy bus and commuter route.
- There is a four disabled spaces at our front door in front of Greggs Café plus two disabled spaces in Dunn Sq. opposite.
- There may be other metered spaces in Dunn Square, St Mirren Brae (opp. Dunn Square), Orchard Street and New Street around the corner 150 yards.
- There is a multi-storey in New Street https://en.parkopedia.co.uk/parking/carpark/paisley_centre/pa1/paisley/?arriving=202307031530&leaving=202307031730
- Q12. I can’t find The Art Department – where are you?
- We are NOW located 9-11 Causeyside Street, Paisley PA1 1UW (opposite our former site at The Paisley Centre)
- Office Tel 0141 847 1122 - lines open Tue-Sat 10am-4pm (no evening or weekend calls - closed Sunday/Mondays)
Q13. I have special needs and might need assistance on arrival - can I get help?
- Yes we can assist if given plenty of notice and a request. We can’t leave the building or our posts if we are short staffed but we will do our best to assist at all times.
Q14. Packaging / Wrapping – do I provide this and what happens to it afterwards?
- Yes please provide your own wrapping and packing sufficient for your own purposes.
- If sending by courier wrap with great care for long journeys.
- We will retain wrapping for couriered work only. It should be labelled with your name and return address.
- All other wrapping materials should be taken away unless you wish to donate these to us. We can’t promise to keep, store, or return everyone’s packing materials.