FAQs

FREQUENTLY ASKED QUESTIONS

The following questions are those asked most frequently by artists.

We hope these help you navigate some of your choices.

Q1. Do I have to frame my work if it is a canvas stretched over its own wood frame?

  • No, as long as it has string, clips or mirror plates are attached and its ready to hang. Only put in a glass frame if you want it displayed that way.

Q.2 My work is a light drawing or print which can be hung loosely – how should I prepare?

- Attach clips, string, pins or some hanging/mounting method for us.

Q3. Is there a local framer nearby if need be.

  • Yes Paisley Picture Framers & Gallery, 56 Causeyside Street, Paisley PA1 1YW 0141 889 1724

Q4 – Do I need to provide screws or picture hooks?

  • No we will provide these.

Delivery / hand-in

Q5. Do I have to hand the work in personally?

  • No you can arrange your own courier if you wish.

Q6. Who do you recommend?

  • We recommend Paul Gilzean (Edinburgh) pggilzean@btinternet.com
  • Or PACK & SEND who have branches UK nationwide
  • Tel   +44 (0) 141 739 5095
  • Email glasgowcity@packsend.co.uk
  • Web www.packsend.co.uk/glasgowcity
  • Q7. My work is large or heavy – are there special access requirements?
  • Yes we have a GOODS ENTRANCE on 9 Causeyside Street which is in front of a bus stop. Loading times are restricted and you must call us or advise of your arrival.
  • We have a goods lifts from ground to first floor.
  • There is level access from Causeyside Street but limited street parking. You cannot park outside of our entrance as it is a BUS STOP.  The nearest parking is either opposite at Greggs on Causyeside St or in Dunn Square/Forbes Place.  These are very busy spots.
  • Our front entrance has a roller shutter and double doors at least 2.5m wide by 2.5m height.

Q8. How do I print my back Label?

  • Log in to your submission via this artcall site.
  • In the list of entries you will see a box of 4 symbols.  Click on the wee printer like icon on the left of the wee star. That brings up your label and you can print it to A4 paper from there.
  • Attach this 3 part document to your artwork.  The top part back label stays on the work, the middle part is for numbering and the bottom is a claim receipt that we stamp and marked paid at the hand-in/check in procedure. Bring all 3 parts together to the hand-in.  We can re-print labels on arrival if need be.

Q9. Can I change any of my details?

  • Yes you can change or correct prices and titles but you must ask us to do this for you. We can only do this up until end of the hand-in but not after that.

Q10. When do I hand in my work?

  • Between 3-12th July 2025 from 10.30am-3.30pm. You must book a day to come as we must manage the queue. BOOKING LINK NOT YET ACTIVE

Q11. Parking – where do I park?

  • There is limited street parking around us as Causeyside Street is a busy bus and commuter route.
  • There is a four disabled spaces at our front door in front of Greggs Café plus two disabled spaces in Dunn Sq. opposite.
  • There may be other metered spaces in Dunn Square, St Mirren Brae (opp. Dunn Square), Orchard Street and New Street around the corner 150 yards.
  • There is a multi-storey in New Street https://en.parkopedia.co.uk/parking/carpark/paisley_centre/pa1/paisley/?arriving=202307031530&leaving=202307031730
  • Q12. I can’t find The Art Department – where are you?
  • We are NOW located 9-11 Causeyside Street, Paisley PA1 1UW (opposite our former site at The Paisley Centre)
  • Office Tel 0141 847 1122 - lines open Tue-Sat 10am-4pm  (no evening or weekend calls - closed Sunday/Mondays)

Q13. I have special needs and might need assistance on arrival - can I get help?

  • Yes we can assist if given plenty of notice and a request. We can’t leave the building or our posts if we are short staffed but we will do our best to assist at all times.

Q14. Packaging / Wrapping – do I provide this and what happens to it afterwards?

  • Yes please provide your own wrapping and packing sufficient for your own purposes.
  • If sending by courier wrap with great care for long journeys.
  • We will retain wrapping for couriered work only. It should be labelled with your name and return address.
  • All other wrapping materials should be taken away unless you wish to donate these to us. We can’t promise to keep, store, or return everyone’s packing materials.